pojok FAQ — Answers to All Your Questions

Free spins let you spin the reels of a slot game without using your own balance. They are usually triggered when a specific number of special symbols (Scatter or Bonus) appear on the reels. Winnings from free spins are typically added as bonus funds, and can be withdrawn once the relevant wagering requirements are met.

Yes, many slot games offer a free demo or practice mode. In this mode you can try the game using virtual credits — it is great for understanding the game mechanics, bonus features, and spin patterns. However, winnings in demo mode cannot be converted to real money; log in to your account to play for real prizes.

Volatility, or variance, measures how frequently a slot game pays out and how large those payouts are. Low-volatility games pay out smaller amounts more often, making it easier to keep your balance going longer. High-volatility games pay out less frequently, but the amounts tend to be much larger when they do. New players usually have a better experience starting with low or mid-volatility games.

In a progressive jackpot slot, a small portion of every bet goes into a central prize pool. The more players play, the larger the jackpot grows. When a lucky player meets the specific conditions, they win the entire pool, and it resets to zero and starts growing again. These games offer the potential for large prizes.

RTP, or Return to Player, is the percentage of total wagers a slot game is expected to return to players as winnings over the long run. It is a theoretical figure — it does not guarantee the outcome of any single session. Generally, a higher RTP is considered more favorable for players. You can find the RTP for any specific game on that game's info page.

Log in to your pojok account, go to the deposit option, and select Nagad as your payment method. Enter the amount you want to deposit (minimum ৳100) and send the money to the provided Nagad number. Once you submit the transaction ID correctly, your balance will be updated promptly. Always use the correct reference number to avoid any delay in processing.

When depositing with bKash, keep a few things in mind: use only the number shown on the deposit page, not any old number you may have saved. Send the exact amount and save your transaction ID. The minimum deposit is ৳100. If you run into any issue, send a screenshot of the transaction to live chat support for a quick resolution.

Deposits are usually credited within a few minutes. Occasionally there may be a slight delay due to the bank or mobile banking server. If your balance still has not appeared after 15 minutes, contact live chat with your transaction ID and the time of transfer. With the correct details, our team will verify and credit your balance quickly.

pojok currently supports four deposit methods: bKash, Nagad, Rocket, and bank transfer (major banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank are supported). The minimum deposit for each method is ৳100. All methods support secure and instant processing.

pojok does not charge any deposit fee of its own. However, Rocket and other mobile banking services may apply their own send money charges according to their policies — that is a matter between you and the service provider. You can find those charge details in the Rocket app or by using the dial code. As long as you deposit a minimum of ৳100, your pojok account will be credited.

The minimum withdrawal amount at pojok is ৳500. Withdrawal requests below this amount cannot be processed. Before withdrawing, make sure your available balance is at least ৳500 and that any bonus wagering requirements have been fulfilled.

Yes, but you must first meet the wagering requirements. For example, if you deposit ৳1,000 and receive a 150% bonus, you will get ৳1,500 in bonus funds, and you will need to place a total of ৳22,500 in bets (15 times the bonus amount) before those winnings become withdrawable. The wagering count applies to the bonus only, not the deposit. You can track your progress from your account.

If your withdrawal request is showing as Pending, please be patient — processing normally completes within 15 minutes to 2 hours. If it takes longer than that, check whether your account verification is complete and that your payment details are correct. If it is still unresolved after that, share the request number with us via live chat.

Standard withdrawals at pojok are completed within 15 minutes to 2 hours. Mobile banking (bKash, Nagad, Rocket) is generally the fastest. Bank transfers may take up to 2 hours due to the bank's own processing time. Having a fully verified account ensures the fastest withdrawals.

The same methods available for deposits also apply for withdrawals: bKash, Nagad, Rocket, and bank transfer. For security reasons, you are generally asked to withdraw using the same method you used to deposit. Before withdrawing, verify that your payment details have been correctly added to your account.

Having a few details on hand before contacting support helps resolve issues much faster. These include: your account ID or registered email, the time the issue occurred, your transaction or order ID (if applicable), and a brief description of the problem or a screenshot. With this information, the support team can verify and assist you quickly.

pojok's support team assists in both Bengali and English. Bangladeshi users who write in Bengali will receive clear and straightforward answers. The same quality of support is available in English as well. Write in whichever language you are most comfortable with.

pojok offers two support channels. The first is live chat — chat directly on the site for instant assistance. The second is email — write in detail to [email protected] and the team will respond in a timely manner. For urgent matters, live chat is the fastest option.

pojok's support service is available 24 hours a day, 7 days a week. At any time of day — whether early morning or late at night — send a message on live chat and a support representative will connect with you. The service remains available on public holidays and during special occasions as well.

Yes, email support is completely safe. All messages sent to [email protected] arrive via an encrypted connection and can only be read by our authorized support team. Keep in mind that no support representative will ever ask for your password or full payment PIN — if anyone asks for this, report it immediately.