pojok's Privacy Policy
pojok places the highest priority on protecting your personal information. This policy explains in detail how we collect, use, and protect your data.
This Privacy Policy ("Policy") has been established by the pojok platform ("we", "our", "pojok"). It explains what information we collect about you when you use pojok's website and services, how that information is used, and what steps we take to protect it. By using pojok's services, you are considered to have agreed to this Privacy Policy.
Introduction & Applicability
pojok operates a safe and reliable online betting and casino platform for users in Bangladesh. We believe you should have full control over your personal information. This policy applies to the following:
- pojok's website and all associated web pages
- pojok's account registration and login process
- Financial transactions and payment processing
- Customer support communications
- Promotional communications and marketing activities
This policy applies only to individuals aged 21 (twenty-one) or older, as pojok's services are intended for adults only.
What Information We Collect
2.1 Information Provided Directly by You
When you create an account or use the services on pojok, we may collect the following information:
- Full name and date of birth (for age verification)
- Valid email address and mobile number
- Residential address
- Identity verification documents (national ID card, passport, etc.)
- Financial information such as bKash, Nagad, Rocket, or bank account details
2.2 Automatically Collected Information
When you visit pojok's website, certain information is collected automatically:
- IP address and device type
- Browser type and operating system
- Website access time and duration of use
- Page visits, click patterns, and navigation data
- Data collected through cookies and similar tracking technologies
2.3 Transaction-Related Information
pojok keeps detailed records of every financial transaction on the platform, including deposit amounts, withdrawal amounts, transaction date and time, payment method, and transaction status. This information is essential for financial security and fraud prevention.
Purpose of Data Use
Service Delivery
Your information is used to create and manage your account, process transactions, and provide all of pojok's services without interruption.
Identity Verification
Information is used as part of the KYC (Know Your Customer) process to prevent fraud and unauthorized access, and to confirm a user's age and identity.
Customer Support
Your information is needed to provide 24/7 support for your inquiries or issues. This includes live chat and email support at [email protected].
Security & Compliance
Information is analyzed to detect suspicious activity, ensure responsible gaming, and meet applicable legal obligations.
Data Storage & Security Measures
pojok uses industry-standard technology and practices to protect your personal information. Our security framework consists of the following elements:
Sharing Data with Third Parties
pojok does not sell or rent your personal information. However, limited information may be shared in specific circumstances:
5.1 Payment Processors
Necessary payment information is shared with bKash, Nagad, Rocket, and approved banking partners to complete financial transactions. These organizations follow their own strict privacy policies and use the information solely for the purpose of processing transactions.
5.2 Technology Service Providers
Trusted third-party technology providers may have access to a limited amount of information for the purposes of server hosting, data analysis, and customer support software operations. All such providers are bound by strict confidentiality agreements with pojok.
5.3 Legal Obligations
If disclosure of information is required by law, court order, or a valid request from a government authority, pojok will be obligated to provide that information. In such cases, we will make every effort to notify you in advance where possible.
Cookies & Tracking Technologies
What Are Cookies and Why Are They Used?
Cookies are small text files stored in your browser. pojok uses the following types of cookies:
- Essential Cookies: For maintaining login sessions and basic website functionality.
- Functional Cookies: For remembering your preferences and settings.
- Analytics Cookies: For understanding website usage and making improvements.
You can control or reject cookies by changing your browser settings. However, rejecting certain cookies may cause some parts of pojok's services to not work properly.
Your Rights
Right to Access Information
You can submit a request to pojok at any time to find out what information we hold about you. This request can be made by emailing [email protected].
Right to Correct Information
If there are any inaccuracies or errors in your information, you can contact us to request a correction. Ensuring accurate information is important for both parties.
Right to Delete Information
In certain circumstances, you may request the deletion of your personal information. However, pojok reserves the right to retain information required to meet legal obligations or resolve ongoing disputes.
Right to Opt Out
You may opt out of marketing and promotional communications at any time. To do so, use the unsubscribe link in our emails or contact our support team.
Protection of Minors' Information
pojok's services are for individuals aged 21 or older only. We do not knowingly collect or process personal information from any minor. If we become aware that a minor has registered on our platform, that account will be closed immediately and the associated information will be deleted.
If you believe that a minor has created an account on pojok, please notify us immediately at [email protected].
Changes to the Privacy Policy
pojok reserves the right to update this Privacy Policy from time to time. If any significant changes are made to the policy, we will notify you in the following ways:
- By publishing a clear notice on the website
- By sending a notification to your registered email address
- By updating the "Last Updated" date at the top of this page
Continued use of pojok after any changes will be taken to mean that you have accepted the updated policy. We therefore recommend reviewing this page regularly.
Privacy-Related Contact
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our dedicated support team. We are available in Bengali and English 24 hours a day, 7 days a week.
Play Safe, Win Happy
Your information is fully protected at pojok. With SSL encryption and fair play in place, we are committed to delivering the best experience.
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